If you’re considering using Sullivan Tire in Hyannis, MA for any type of auto or truck service, I recommend you look elsewhere. The service at the time and subsequently has been absolutely horrible and unprofessional. These are the facts:
On January 13, 2010 I brought my van in for service, which included: diagnosing/replacing an alternator and engine coolant flushing. With a few other items, the bill came to almost $1,000.00.
The very next day I was on my way to Provincetown for a business appointment when I noticed the engine overheating. I had no engine coolant. I called Sullivan Tire and when they found out I had AAA Plus they told me to call AAA for a tow back to Hyannis. The tow truck driver told me the drain plug on the bottom of the radiator was not tightened and that’s why all the coolant leaked out. With what I considered at the time a very insincere apology, Sullivan Tire replaced the coolant and made sure the drain plug was tight this time.
Next in line was the Alternator. It made a whining noise and my turn signals blinked erratically. So I brought it back in about a week after the original service date. They assured me it was fine and there was no reason to replace the Alternator because that’s the way alternators sound.
So now it’s August of 2011. My battery is not holding a charge. I had the battery checked at two places, both told me the alternator was bad. So I called up Sullivan Tire in Hyannis, MA and was told that the alternator had a 1 year warranty and they would not replace it, unless I were to pay for it all over again.
So no more Sullivan Tire in Hyannis, Ma for me and I suggest the same for anyone reading this. This is by far the worst customer service and workmanship out of any business I have ever dealt with on Cape Cod.