Verizon White Pages Wrong for 19 Years-Update

This is a story about a number that will not go away. Nineteen years ago I moved my upholstery business to a new location and needed a new telephone number. When the next Verizon white pages came out, my new number was there, published correctly. But much to my surprise, the old number from my other location was also listed. I wasn’t thrilled, but figured it was a publishing, timing thing and I’d make sure that before the new books came out the following year, I’d confirm with the sales rep that the listing had been removed. So that’s what I did, I talked to the rep, no problem, everything was taken care of. Nineteen years and probably a dozen calls later, the number is still there, listed incorrectly as “Gramm Custom Upholstery”, Yarmouth Port, Ma. 508-362-xxxx

But now I have an additional number Issue. I was getting so many telemarking calls on my 800 line, I decided to drop it last year. So I talked to both Verizon and idearc customer service to make sure the 800 number would be removed from the listings. So guess what’s in the newly released Verizon white pages. If you guessed the 800 number, you’re correct. At the time, customer service even said that they could help me out with the other number issue from Yarmouth port. I could here lots of keyboard action in the background while the computer files were being updated and inter-office emails were even being sent to various places for even more assurance. All to no avail. idearc, by the way, is the company that took over the publishing of the white/yellow pages for Verizon several years ago. All their literature has idearc spelled with a small cap “i” to begin their name. Seems strange to have a proper name start with a small cap or begin a sentence with a small cap letter.

So if you’re a Cape Cod local and happen to look me up in the Verizon-idearc white pages, choose my local South Dennis number to call, where I’ve been for the last nineteen years.

UPDATE
It’s hard to believe that one person, sitting at their computer blogging, can get the attention of a company the size of idearc, but it’s TRUE. Somewhere, somehow, someone from idearc noticed my blog. They in turn had a customer care person by the name of Kristen Tripoli, contact me by landline. She was extremely nice and assured me that idearc cares about all their customers and would remedy the number problem. Hail Hail the blogasphere! End of story, unless next years book……………….

4 thoughts on “Verizon White Pages Wrong for 19 Years-Update

  1. Have you looked into Idearc’s internet program? My brother is a plumber and he signed up to one of thier new programs where they got him on Google. You should see if they can give you the hook up on that.

    • Thanks for the reply Brett,
      That might be good for some businesses, but my upholstery business is just me and I don’t need a huge amount of work to stay busy. Besides, I’m easily found on Google and all the other search engines. To get a good ranking in the search engines, all you really need to have is a Google Webmaster Tools account, have as many links to your site as possible and have search engine friendly text on the pages you want indexed. So I basically do what idearc would do and the best part, it’s mostly free. Try searching “upholsterer cape cod” or other criteria associated with upholstery on Cape Cod and you’ll see what I mean.

  2. If idearc is messing up your listing in the white pages, I hope you at least get some free advertising as compensation. I know the yellow pages listings can get expensive, but if you can even get 50% off because the white pages aren’t helping you, at least that would be something.

    • Hi Rebecca,

      Thanks for the comment. Believe it or not I have not asked for any compensation. One, my active listing has always been included correctly and two, for some reason, the yellow pages lists everything correctly. Figure that one. It’s mostly an inconvenience to someone who takes the time to call the other numbers. But it’s amazing that it seems futile to try to fix it. I only pay about $25. per month to idearc, because I’ve dropped all my directory advertising to the minimum because I get more business from the Web. So I concentrate my efforts there.

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